Create your workspace
Register your provider and complete the available billing steps.
Security, in a clearer light.
A clearer client portal for security providers.
A cybersecurity client portal for security providers. Bring Okta reporting, downloadable reports and helpdesk conversations into one understandable workspace for every client.
Built for providers. Made understandable for clients.
Client workspace / My ServicesIllustrative preview
Okta
Account overviewActive accounts40
MFA enrollment50%
Returned Okta admins4
90-day inactivity flags3
Enrollment over time
Separate client workspacesOkta reportingConnected supportPDF exports
The platform
A shared view. A better conversation.
Your team works across security tools. Your clients need a clear place to understand the information and ask questions. GuardLume brings those experiences together, with each client organization kept in its own workspace.
01 / Client portal
One familiar place for every client.
Help clients find their services, understand their account information and reach your team. Give your provider team a consistent workspace across the organizations you support.
Explore client portal 02 / Okta reportingMake account information easier to act on.
Give your clients a readable view of their Okta information. Review enrollment, accounts and historical observations together, then turn questions into a conversation with your team.
Explore okta reporting 03 / Zoho Desk integrationKeep support close to the question.
Bring your existing Zoho Desk conversations into the client portal. Clients can review their organization’s tickets, create requests and reply without leaving GuardLume.
Explore zoho desk integration 04 / Client reportsTake the clarity into your next meeting.
Turn the Okta details page into a shareable PDF. Give clients a report they can read alongside your explanation, with a layout that follows the information they see in the portal.
Explore client reportsFrom information to understanding
Make Okta information understandable
Help clients review active accounts, MFA enrollment, returned administrators and inactivity findings. Historical charts and an account directory give your team and your clients a common starting point for a review.
Explore Okta reporting ↗
Illustrative ticket draft
Ask about MFA enrollment
SubjectMFA enrollment
Message
Context: 50% enrolled for MFA.
Question: What should we review for the remaining accounts?
Example only. The actual form uses the selected block’s context and lets the client edit their message.
Connected support
Turn a dashboard question into a support ticket
A client can ask about a particular Okta section without starting from a blank message. GuardLume prepares the section title and context, lets the client add their question, and sends the ticket through your connected helpdesk.
See how Zoho Desk connects ↗A report to take with you
Give every review something to take away
Export the Okta page as a PDF report for a client meeting or an internal discussion. The report follows the dashboard’s visual structure, making it easier to connect the conversation to the information on screen.
Explore PDF reports ↗
How it works
From a workspace to a shared view.
Add a client
Create the organization and assign the right people and services.
Connect your tools
Configure Okta and, when needed, your Zoho Desk account mapping.
Invite the conversation
Invite client users to review, ask questions and download reports.
Your provider identity
A portal your clients recognize.
Configure your provider branding, invite your team and choose the right client access. Optional Okta single sign-on gives configured clients a familiar way to sign in.
Learn about client access ↗Identity with clear boundaries.
Provider teams and client contacts have different roles. Organizational access stays explicit, and branding does not change who can see client information.
Client-based pricing
One price. Room for the conversation.
Client invitations do not use extra client slots. Your external Okta and Zoho Desk subscriptions are separate.
See pricing details ↗Good questions
A little more clarity.
Who is GuardLume for?
GuardLume is built for security providers and the organizations they serve. Providers manage client workspaces and integrations; invited client users review their organization’s services and work with their provider.
Which integrations are available today?
Okta is available for account information and reporting, and Zoho Desk is available for helpdesk tickets. Providers can also configure Okta single sign-on for a client. Additional helpdesk integrations are planned, not currently offered.
What can client users see?
Users see the organizations and services their memberships permit. When a client is connected to a Zoho Desk account, both client administrators and client users can see and manage tickets assigned to that account.
Can clients see tickets created directly in Zoho Desk?
Yes. Tickets assigned to the client’s connected Zoho Desk account can appear in GuardLume, including tickets created directly in Zoho Desk. Tickets without that account assignment must be assigned in Zoho first.
Can clients sign in through Okta?
Yes, when their provider enables and configures Okta SSO for the client. An Okta app assignment alone does not grant GuardLume access; the user also needs an eligible membership or invitation.
Can reports be downloaded?
Yes. The Okta details page supports PDF report export, allowing clients and providers to share a readable view of the reported information.
Does MFA enrollment mean MFA is enforced?
No. Enrollment describes qualifying factors returned by the integration. Sign-in policy enforcement is a separate question. Missing or stale evidence needs review and should not be interpreted as proof that an account is protected.
Your next client experience
Make your services easier to understand.
Give clients a shared place to review the information and work with your team.